Warranty

12-Months Warranty

1) Manufacturing Defects (30-Day Assurance)

• If you experience a manufacturing defect within 30 days of delivery (e.g., clasp failure, stone setting defect), we’ll repair or replace the item at no charge, including both-way shipping.

2) 12-Month Color- Tone Care (18k Vermeil)

• Every Poheti vermeil piece includes one complimentary re-plating & polish within 12 months of invoice
• Inbound shipping to our service center is customer’s responsibility (or you may self-drop); Poheti covers return shipping back to you.
• AT: 10-12 working days from receipt (may vary with volume/festivals).

Conditions

• This warranty applies only to plating and does not cover:

1.     Physical damage, breakage, or missing parts.

2.     Normal wear and tear beyond plating.

3.     Unauthorized repairs or modifications done by third parties.

• Customers must provide proof of purchase (order number or invoice).
• The product must be properly packed by the customer at the time of pickup to avoid transit damage. Poheti will not be responsible for damage or loss during shipping.
• Service timelines may vary depending on the nature of the work and logistics. Customers will be informed accordingly.
• How to Avail

Ø  Customers may contact our support team at info.poheti@gmail.com to initiate a plating request.

Ø  Once approved, Poheti will generate and arrange the pickup and share the estimated service timeline.