Buyback Policy

Buyback Policy

To keep things fair & sustainable for Vermeil, Poheti offers an optional store-credit buyback on eligible pieces after QC:

Buyback value (on invoice value / MRP paid)

  • 0–6 months: 50% as Poheti Wallet credit
  • 6–12 months: 30% as Poheti Wallet credit
  • 12–24 months: 20% as Poheti Wallet credit
  • >24 months: 10% as Poheti Wallet credit

Key conditions

  • Applicable to Poheti 18k gold vermeil items purchased on our website/app.
  • Item must be in good, wearable condition with invoice & authenticity card; no third-party alterations.
  • Items processed under Color-Care in the last 90 days are temporarily ineligible (prevents misuse).
  • Non-eligible: personalized items, pierced jewelry (earrings/nose pins), gift cards, clearance/final-sale items.
  • Shipping: Customer sends the piece to our service hub (trackable courier). If the buyback is rejected after QC and you want the piece returned, return shipping is ₹99.
  • Credit: Issued as Poheti Wallet within 5 Business working days after QC, valid 12 months, non-transferable, non-encashable; usable online or at official Poheti channels.
    (Note: Poheti currently focuses on vermeil. If we introduce solid-gold/diamond products later, separate buyback terms will be published.)

Contact

📧Email: info.poheti@gmail.com

📲Phone: +91 9274556413