Shipping Policy
Where we ship
- India: All serviceable pin codes via trusted partners.
- International: Select products and countries (DTP/DTU). Duties & taxes (if any) are payable by the recipient.
Dispatch timelines
- In-stock: 48-72 business working hours (Mon–Sat).
- Made-to-order / personalized: 7–12 business working days.
Delivery timelines
- Estimated dates are shown on product pages & at checkout based on your pin code.
- Metros: 2–5 business working days from dispatch; Non-metros: 4–8 business working days.
Shipping (India)
- Prepaid/COD: Free shipping on all domestic orders.
Order tracking
- Tracking link is shared via SMS / WhatsApp / Email once dispatched.
Delays & exceptions
- Weather, local restrictions, festival congestion, or courier constraints may cause delays.
- If your address becomes temporarily unserviceable, we’ll offer alternatives or a refund.
Failed delivery & RTO
- Couriers make up to 3 attempts. If undelivered, the parcel returns to us (RTO).
- COD: Re-ship on request; repeated COD failures may restrict future COD.
Address changes
- Allowed before dispatch only. Post-dispatch changes aren’t guaranteed.
International orders
ETA typically 9–15 business working days (excluding customs). Duties/taxes are non-refundable. Returns are currently not supported for international orders except for damaged/incorrect items; handled case-by-case. Contact 📧 info.poheti@gmail.com / 📲 +91 9274556413
