Return & Refund Policy

We want you to love your Poheti piece. If not, we’re here to help.

Windows

  • Returns: within 7 business working days of delivery.
  • Exchanges: within 7 business working days of delivery.

Eligibility

  • Unused & unworn, with all tags, Poheti box/pouch, and any free gifts intact.
  • Return requests must be placed from the original delivery address.
  • Sale/clearance and “final price” items: exchange or store credit only (no refund).
  • Personalized/engraved and gift cards: non-returnable for customization reasons (unless damaged/incorrect on arrival).
  • If the customer orders the wrong ring size/metal, the item is non-returnable & non-exchangeable, but we will resize or replace it with a charges of ₹249.

How to initiate

  1. To initiate a return, please contact us at info.poheti@gmail.com  or +91 9274556413 with your Order ID and reason for return.
  2. Upload 2–3 photos (and the unboxing video if the issue is damage/missing).
  3. Choose Refund / Exchange and confirm pickup details.

Reverse pickup & self-ship

  • We arrange reverse pickup for most pin codes.
  • If your pin code isn’t serviceable, please self-ship using a trackable courier; we reimburse up to ₹100 against valid receipt.

Fees & refunds

  • Refunds (prepaid): to original payment method; COD: to UPI/bank.
  • Return handling fee: ₹99 (deducted from refund) to cover reverse logistics & processing. (Waived if we shipped a damaged/incorrect item.)
  • TAT: The refund process takes 3–5 business working days after QC at our facility.(Banks may take extra time to reflect the refund.)

Exchange Policy

  • For exchanges, we will dispatch the replacement product once we have received your return and completed QC on the returned item.
  • You will be notified via email/SMS once your exchange has been processed and the new product has been shipped.

Damage / missing / tampering claims

  • Report within 24–48 hours of delivery with an unboxing video showing the sealed package being opened, plus photos of the item & outer shipping label.
  • If verified, we’ll arrange a free replacement / repair / refund.

Packaging for returns

Use the original Poheti box/pouch + outer protective carton. Seal well. Include invoice & freebies. Poor/loose packaging that leads to damage may invalidate the claim.